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Support

Help, answers and the fastest way to a solution.

Before submitting a ticket: First check the manual and the frequently asked questions. Most issues can be resolved directly this way.

To the installation instructions View frequently asked questions

1. Initial installation

If you have just installed MCFP, start here. The guide will lead you step by step through installation, license activation, templates, and the first live test.

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2. Typical questions

The FAQs cover exactly the topics that occur most frequently during setup and daily use: License, templates, forms, email dispatch, PDF, and mobile use.

Read FAQ

3. Contact support

If you have not found a suitable solution, you can contact us directly via the support form. To help you quickly and specifically, please describe your problem as concretely as possible.

Please specify in the form:
  • • Brief description of the issue
  • • Affected page / URL
  • • Screenshot or file (if available)
  • • Steps on how the error occurred
Start Support Request

Frequently asked questions

The fastest answers to typical support topics.

In the WordPress backend, go to Plugins → Install → Upload Plugin, select the MCFP ZIP file, install the plugin, and then activate it. Afterwards, enter your license key under Forms → License.
After activating the plugin, you will find a license section in the MCFP backend. Enter your license key there and activate it. Only then will all unlocked features and templates be loaded.
In most cases, either the license is not active, the wrong license package is assigned, or the template synchronization has not yet been successfully completed. First check the license status and resynchronize the templates.
You create or edit a form in the MCFP backend and then embed it on your website via the designated output or form link. It is crucial that the form is saved and correctly published.
Yes. The forms are mobile usable. Customers can also fill out forms on smartphones, upload documents and – depending on setup – even capture directly via camera.
MCFP stores forms server-side temporarily. This means: A started process can be continued later without data loss. This significantly reduces dropouts.
First check the admin form recipient under Forms → Settings → General and the spam folder. Then check your WordPress website's mail sending, for example with an SMTP test mail. If sending still fails, describe the affected process to support.
Under Forms you will find the overview of processes. Open the desired process to check the details and download its PDF.
Yes. Open Forms → Templates. Click on a system template first on Copy as own template and then edit the copy. There you can adjust and save fields, texts and steps.
First check the installation guide, then this FAQ. If the problem persists, use the support request. Ideally, briefly describe the problem, the affected URL, the procedure, and – if possible – add a screenshot.

Do you still need help?

Then the next step is our support form. This way your request is structured and sent to support instead of ending up in some random email.

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