Support Policy

1. General

This support policy describes the scope of technical support for the plugin. MCFP – My Custom Form Plugin.

Support is offered exclusively to customers with a valid license.

Support is provided in a structured way via the provided support pages:

• Support Overview / FAQ
• Getting Started / Installation
• Submit Support Request

Please check the FAQ or installation guide before making an inquiry. In most cases, the problem can be solved immediately there.

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2. Scope of support

Support includes in particular:

• Support with plugin installation
• Help with license activation
• Error analysis for functional problems
• Notes on using existing functions

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3. Not covered by support

The following services are expressly not part of support:

• custom programming or feature development
• Adjustments for individual projects
• Integration into complex third-party systems
• Support for WordPress themes or other plugins
• Server or hosting configuration
• Training or project consulting

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4. Response times

Support requests are usually answered within 1–3 business days answered.

However, there is no entitlement to a guaranteed response time.

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5. Support Requirements

To ensure a support request can be handled efficiently, the following information should ideally be included:

• Description of the problem
• WordPress Version
• Plugin version
• Steps to reproduce the problem
• screenshots or error messages if applicable

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6. Updates and Bug Fixes

If a plugin error is confirmed, it will be fixed in a future update if possible. However, there is no entitlement to an immediate fix. ---

7. Fair Use

Support serves to assist with using the plugin. In cases of abusive use of support or excessive support demand, the provider may restrict support services. ---

8. Changes to This Support Policy

The provider reserves the right to amend this support policy at any time. The current version will be published on the website.