General Terms and Conditions (GTC)
1. Provider
This website and the license portal are operated by:
Manuel Graupner
Waldwinkel 12
14532 Kleinmachnow
Germany
Email: support@mycustomform.com
Website: https://mycustomform.com
These Terms and Conditions govern the use of the license portal as well as the purchase and use of the software "MCFP" (My Custom Form Plugin).
2. Subject matter of the contract
Subject of the contract is the provision of a software license for the WordPress plugin “MCFP”.
The software enables the creation and management of digital forms and processes within a WordPress installation.
After completing the purchase process, the provider makes the following services available to the customer in particular:
- Access to the license portal
- Plugin Software Download
- License key for activation
- Access to updates within the license period
3. Conclusion of contract
The contract is concluded as soon as the customer selects a license during the order process, completes the order, and payment is successfully processed.
After successful order, the customer gains access to their user account in the license portal as well as the associated license information.
4. License scope
The customer receives a non-exclusive, non-transferable license to use the software.
The specific scope of use results from the chosen license model. This may include, for example:
- Use on a specific number of websites
- Access to updates during the license period
- Access to support services
Transfer, rental, sublicensing, or resale of the license is not permitted without the provider's express consent.
5. Updates and Further Development
During the active license period, the customer receives access to software updates.
The provider continuously develops the software. However, there is no entitlement to specific functions, feature extensions, or future developments.
6. Support
Support can be provided within available capacities by email via support@mycustomform.com occur.
There is no entitlement to telephone support or guaranteed response times unless expressly agreed.
7. Usage Requirements
The following are required in particular to use the software:
- a compatible WordPress installation
- a suitable web hosting server
- a valid license key
The customer is solely responsible for installation, configuration, and operation of the software in their environment.
8. Liability
The provider is liable only for damages resulting from intentional or grossly negligent breach of duty.
In case of slight negligence, the provider is liable only for breach of essential contractual obligations (cardinal obligations) and limited to contract-typical foreseeable damage.
Liability for indirect damages, consequential damages, or lost profits is excluded, as far as legally permissible.
9. Availability
The provider strives for the highest possible availability of the license portal and the update infrastructure.
There is no entitlement to uninterrupted availability. In particular, maintenance work, technical faults, or force majeure may lead to temporary restrictions.
10. Termination and duration
The license duration depends on the chosen license model.
After the license period expires, the software can still be used, but access to updates and certain features may be restricted.
11. Right of withdrawal
For digital products, the right of withdrawal may expire once the software download has started or access to digital content has been provided.
By completing the purchase, the customer agrees that the execution of the contract may begin before the withdrawal period expires.
12. Changes to the terms and conditions
The provider reserves the right to amend these terms and conditions if required due to technical, legal, or economic changes.
The current version is published on the website.
13. Applicable law
The law of the Federal Republic of Germany applies.
The place of jurisdiction is, as far as legally permissible, the provider's registered office.